Refunds & Cancellation

Last updated: May 25, 2026

Short version: cancel any time, you keep the server until the end of the current billing period, no auto-refund.

How cancellation works

1. Open your account page and click Open billing portal. (You can also reach Stripe's portal directly with the email Stripe sent on your first payment.)
2. Click Cancel plan. Your subscription is set to "cancel at period end".
3. Your server continues running through the end of the billing period you've already paid for.
4. At period-end the server stops automatically. Files are retained for 30 days.

If you change your mind during those 30 days, re-subscribe to the same game tier and we'll provision a fresh server with your saved files. After 30 days the files are permanently deleted.

Refunds

We don't issue automatic refunds for partial months — when you cancel, you keep the server you paid for through period-end.

We will issue a prorated refund or service credit if:

• Your server was unusable for > 12 consecutive hours due to a failure on our end (excluding routine maintenance windows announced ≥ 24h in advance).
• We terminated your service without cause.
• You were charged in error (e.g. you cancelled before the renewal but the system charged anyway).

To request a refund email support@refugegaming.org within 60 days of the charge with your Steam ID and the approximate dates of the outage. We respond within 5 business days.

Chargebacks

If you dispute a charge with your bank without first contacting us, your account may be suspended pending resolution. Contacting us first is faster, doesn't damage your card's standing with Stripe, and gets you a real answer.

Currency & taxes

All prices are in US dollars (USD). Customers in jurisdictions where sales tax applies will see tax added by Stripe at checkout based on your billing address.